Refund policy
✨ Our Promise & Resolution Policy.
Every Restore Young formula is crafted in small batches with uncompromising standards. From sourcing to sealing, each jar is produced with care, intention, and integrity.
Because Restore Young products are personal care items, we do not place returned products back into inventory. Once a jar leaves our hands, it is never resold or sent to another customer.
Every order is fulfilled with products that are sealed, untouched, and sent directly to you.
This is part of our promise to keep every Restore Young product pure, fresh, and entirely new.
🤍 Product Resolution.
If your purchase is not the right fit, please contact us within 14 days of delivery.
To keep this policy fair and consistent for every customer, eligible requests are resolved with a Restore Young store credit for the product price paid.
Because Restore Young products are personal care items, we do not accept returns once an order has shipped, and cash refunds are not available for shipped products.
Please do not ship products back to us. Returned personal care items will not be accepted.
Store credit is issued to your customer account and may be used toward a future Restore Young purchase.
📦 Damaged, Defective, Or Incorrect Orders.
If your order arrives damaged, defective, or incorrect, we will promptly send a replacement of the same item at no cost to you.
Please contact us within 7 days of delivery and include your order number and clear photos so we can resolve the matter quickly.
If the same item is unavailable, store credit may be issued instead.
🌿 Fair Use.
This policy exists to support genuine customers while preserving the care, quality, and sustainability of our small batch production model.
Store credit may not be issued for repeated claims on the same product, excessive claims across multiple orders, or patterns that suggest misuse.
If a customer has already received store credit for a specific product and later repurchases that same product, additional credit for that product may not be issued.
We reserve the right to decline requests where there is evidence of abuse, fraud, or policy manipulation.
💫 Additional Details.
- Store credit applies only to the product price paid.
- Shipping fees are not refundable.
- Store credit is not transferable.
- Store credit cannot be redeemed for cash.
- Gift cards and items marked Final Sale are not eligible.
This policy applies to all purchases, subject to applicable law.